Most delivery problems are found on the day, and nearly all of them could have been found on the phone. Here's everything we ask about, and why.
A container delivery is a large, heavy, awkward object being placed precisely. Three different vehicles can do it and they want very different things from your property. Working out which one your job needs is the whole exercise.
Tilt-tray. The standard option and the cheapest. The bed tilts back, the container slides off, and it's done. It handles tens and twenties comfortably. What it needs is width — call it 3.5 metres through the tightest point — and roughly 20 metres of straight run to reverse into and unload along. The critical and least obvious requirement is that it must be able to raise its bed, which means it can't unload pointing down a meaningful slope.
Sidelifter. Two cranes mounted on the trailer that lift the container off the side and set it down beside the truck. This is how forty-footers arrive. It needs around 30 metres of clear working room, and it needs firm ground under the outrigger legs — not just under the wheels. It can also stack, which is useful if you're putting two units side by side or on top of one another.
Crane truck (HIAB). Lifts the container up and over an obstacle. This is what gets a unit into a fenced Toowoomba back yard, down a slope, or past a building that nothing can drive around. It costs more, and very little is genuinely impossible with one. If your job sounds hard, this is usually the answer rather than "no".
How wide is the tightest point? Not the driveway entrance — the tightest point anywhere along the route, which is often between a house corner and a fence, or a gateway built decades ago for a tractor. Measure it rather than eyeball it. This is the single most common reason a delivery has to be rebooked.
What's overhead? Power services to the house, phone lines, low branches, shade sails, patio edges, carport beams. A container needs roughly 2.7 metres of clearance while it's being handled and more while a crane is working. Overhead obstacles are the second most common problem and the one people forget entirely, because you don't look up when you walk down your own driveway.
How firm is the ground, and when did it last rain? On the Downs this is not a formality. Heavy soil after rain will stop a loaded truck, and irrigated ground counts as rain. Sandy country out towards Tara has the opposite problem and can be soft in the dry.
Is there anything to cross? Grids, culverts and creek crossings all have limits, and plenty of older farm grids were never rated for a loaded sidelifter. If you don't know what yours will take, say so and we'll plan around it.
Which way should the doors face? Worth deciding before we arrive rather than after. Away from prevailing weather, with enough clear room in front to swing both leaves fully open and get a pallet or a trolley in.
Send three: one standing at the road looking in, one at the tightest point, and one of where you want it standing. That answers more in thirty seconds than a long phone conversation does, and it lets us confirm the truck before we quote rather than discover it on the day.
Four blocks, sleepers or heavy pavers, one under each corner casting. Level enough that the doors swing true, with a very slight fall so the roof sheds water. Clear the approach of anything moveable — cars, trailers, bins, the trampoline. And be there or have someone there who can point at the exact spot, because "round the back somewhere" costs everybody time.
It rarely is. Between three truck types and the option of a smaller unit, most blocks can be worked with. What we won't do is send a truck we already know can't do the job, take the money, and turn it into your problem when it arrives.
Ring (07) 4516 5999 and describe your approach. Five minutes now saves a wasted morning later.
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One call, one delivered number, freight included.